Complaints and feedback
At Sefton Council we want to give you the best possible service
we can. We welcome your feedback on our services, as it gives
us the opportunity to see where we can make improvements.
However, if something goes wrong and you are not happy with a
service you receive, please let us know and we will do our best to
put the matter right as quickly as possible.
This section is for formal complaints, comments or compliments
only. To report an issue or for general service requests you
If you would still like to contact us then please complete our
Please give us as many details as you can about your issue. If
possible this should include the name of the person you spoke to,
the date, what the issue is, and how it has happened (if
Further information on complaints about Councillors or complaints
about schools is also available.
The complaints process does not include issues where there
is a right of appeal (such as refusal of planning permission,
tripping claim, issue of a Penalty Charge Notice,
housing or council tax benefit appeals) or complaints already
referred to the Local Government Ombudsman.
What happens next?
If you've paid us a compliment or provided general feedback or
comments we will pass this on to the relevant staff.
If you have made a complaint, we will follow these three
Step one: Respond to you within two weeks
Step two: Carry out an investigation within a
further two weeks, if things are not resolved
Step three: If the matter is still not resolved,
contact us again. The Chief Executive will review your complaint,
and respond to you within a further two weeks.
If after completing all these stages, you are still not
satisfied with the Councils response, you can take your complaint
to the Local Government Ombudsman.
We understand that it might be difficult for you to complain
because you are worried that your complaint could result in a
poorer service to your household. Please be assured that we treat
all complaints against the Council in the strictest confidence, and
that it is your right to complain. However, if you do not provide
us with a contact name or address, it will not be possible for us
to get back to you with the outcome of the investigation.
Last Updated on 8/14/2013