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Merseynow Borough 4 Everyone
Alternatively, you can:

  • Call 0345 140 0845 (Monday to Friday, 8am to 6pm, closed weekends and Bank Holidays)
  • Visit Bootle One Stop Shop, 324 Stanley Road, Bootle, L20 3ET (Monday to Friday, 9am to 5pm)
  • Visit Southport One Stop Shop, Cambridge Arcade, Southport (Monday to Friday, 9am to 5pm)
  • Use our online contact form (this will be forwarded to the appropriate officer or department for a response which may take a few days).
  • Contact your local Councillor
  • Provide feedback or make a complaint online
  • Write to us at Bootle or Southport Town Hall

Chief Executive
Dwayne Johnson

Executive Director
Sarah Kemp

Executive Director
Andrea Watts 

Executive Director
Stephen Watson

Head of Corporate Resources
Stephan Van Arendsen

Head of Strategic Support
Jan McMahon

Head of Highways & Public Protection
Peter Moore 

Head of Communities                                                                      Tanya Wilcock 

Head of Education Excellence
Mike McSorley 

Head of Locality Services
Andrew Walker 

Chief Officer Personnel
Mark Dale 

Chief Officer Legal David McCullough

Director of Public Health
Matt Ashton

Head of Children's Social Care                                                      (interim Director of Children's Social Care and Education)
Vicky Buchanan

Head of Adult Social Care                                                            (interim Director of Adult Social Care)
Deborah Butcher

Head of Commercial Development
Christian Rogers

Head of Economic Growth & Housing
Stuart Barnes

Our One Stop Shops have:

  • self-service computers to access information or to book a council service
  • hearing loops 
  • private meeting rooms to speak to us in confidence
  • easy wheelchair access 
  • translation services 
  • disabled person’s toilet facility available at Southport One Stop Shop (radar key access only)
  • television screens showing customer service information and performance details
  • two disabled parking bays (access via Ash Street) available at Bootle One Stop Shop only.


Service Standards (pdf 387KB)
Customer Services Privacy Notice (pdf 496KB)

Last Updated on 14 August 2019