Christmas Operational Information

Restricted services will be in place during Christmas and New Year as most Sefton Council staff are required to take unpaid leave as part of continuous cost-saving measures.

Like previous years, residents can still access a range of information and transactions via the council website –

This includes checking bin collections, applying for licences, reporting environmental issues or paying Council Tax and business rates.

Because of the unpaid leave to be taken on December 24, 29, 30 and 31, most council buildings will be closed, contributing to significant savings as part of the budget setting process.

Services that will continue to operate include critical social care services for adults and children, family wellbeing centre support, a limited street cleaning service, Registrars, domestic and commercial waste collections and urgent highways issues, including gritting.

Residents are also being encouraged to recycle as much waste as possible and use the household waste recycling centres across the borough.

Similar to other years, the green wheelie bin collection for garden waste has now been suspended and will return in March 2021.

Some Sefton Council-run leisure centres will be open at varying times during these dates and users are advised to check for opening times.


A list of social care emergency phone numbers is attached below

Emergency contacts on December 24, 29, 30, and 31 between 9.00am-5.30pm:

Children’s Social Care: 0151 909 1206
Adult Social Care: 0151 909 1523

For Social Care emergencies at all other times call the Emergency Duty Team 0151 934 3555

Normal service will resume on Monday 4th January 2021.


To access a range of service and transactions online, visit An automated phone service will be in place which details helpful emergency points of contact on 0345 140 0845 and most service requests will only be actioned beyond January.

If you require emergency Covid-19 support, please call 0345 140 0845 between 10am to 3pm on 24th 29th 30th 31st December 2020, and 2nd and 3rd January 2021.

Information regarding Covid test sites is available 24 hours a day at


If you are experiencing a crisis or severe financial hardship and need emergency support with food, gas or electricity you may be eligible for help. You must live in Sefton, be aged 16 or over and you will be required to provide a contact telephone number so that support can be arranged.


If you are eligible please call 0151 934 3663, between 10am until 12 noon on, 29th and 30th December. This is for emergencies only.


Last Updated on Wednesday, December 22, 2021

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