How can I get further help and advice?

Help to Claim:
If you have any difficultly with the online claim process, or concerns about managing your finances you should contact Citizens Advice who offer a ‘Help to Claim’ service.

Universal Credit - Help to Claim (pdf 246KB)

Universal Credit Helpline:
For any other Universal Credit queries, you can contact the DWP Universal Credit Helpline free on: 0800 328 5644 (textphone: 0800 328 1344). Their opening hours are 8am to 6pm Monday to Friday.

For any further information or any queries you might have, please visit the Further information on Universal Credit link in the 'related links' area of this page and refer to the help section.

Internet Access:
If you do not have direct access to the internet in order to make, or manage, your online Universal Credit claim, you can visit one of the following locations to access self-serve facilities:

Bootle

  • One Stop Shop, 324 Stanley Road, Bootle, L20 3ET (Open Monday to Friday, 9am to 5pm)
  • Job Centre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

Crosby

  • Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

Southport

  • One stop shop Cambridge Arcade, Southport (Open Monday to Friday, 9am to 5pm)
  • Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

Kirkby

  • Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

All Sefton Libraries


Last Updated on Sunday, January 3, 2021

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