How do I claim Universal Credit?

Universal Credit claims are made and maintained, online. See the Apply for Universal Credit link in the 'Do it online' area of this page.

If you have any difficultly with the online claim process you should contact Citizens Advice who offer a ‘Help to Claim’ service.

‘Help to Claim’ can provide assistance by way of:

‘Help to Claim’ will help you to:

  • Check if Universal Credit is right for you
  • Set up email addresses and a Universal Credit account
  • Fill in your initial application
  • Work through your claim to-do list
  • Confirm your identity & provide evidence
  • Get ready for monthly payments
  • Access financial support and other payment options if you are struggling to manage
  • Understand your claimant commitment

For general information, you can contact the DWP’s Universal Credit advice line on 0800 328 5644.

If you do not have direct access to the internet in order to make, or manage, your online Universal Credit claim, you can visit one of the following locations to access our self-serve facilities:

Bootle

  • One Stop Shop, 324 Stanley Road, Bootle, L20 3ET (Open Monday to Friday, 9am to 5pm)
  • Job Centre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

Crosby

  • Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

Southport

  • One stop shop Cambridge Arcade, Southport (Open Monday to Friday, 9am to 5pm)
  • Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

Kirkby

  • Jobcentre Plus (9.00 – 5.00 each weekday, Wednesday at 10.00)

All Sefton Libraries


Last Updated on 01 April 2019