Following the issue of a Penalty Charge Notice (PCN) the driver of the vehicle can make an informal challenge to the Council if they believe they have grounds for appeal. The Council will consider the appeal and will either:
- accept the appeal and cancel the PCN. In this case, no payment will be required
- reject the appeal and advise the motorist of the reason why the appeal has been rejected
If the informal challenge has been rejected by the Council, full details of how the registered keeper can make a formal representation will be stated in the letter. This is the last point at which the 50% prompt payment discount will be accepted.
If payment is not received (either following the issue of the penalty charge notice or after the rejection of an informal challenge) a notice to owner will be issued to the person registered by the DVLA as being the keeper of the vehicle.
Following the issue of the Notice to Owner the registered keeper has 28 days to either pay the charge or make formal representations to the council.