Unpaid carers are classed by the Government as essential workers owing to the importance of the care and support they provide to family members and friends. Therefore, the new restrictions do not apply to carers when carrying out their caring role - this continues to be the case.

A letter was recently sent to unpaid carers by Sefton Carers Centre, if you are an unpaid carer not registered with the centre, you can access this vital information below.

During Coronavirus, carers should be vigilant and take precautions such as:

  • Washing hands and/or use sanitizer before and leaving the cared for home
  • Keep a distance of 2 metres if and when possible
  • Wear a facemask or personal protective equipment (PPE) if required for personal care
  • Ensure an Emergency Plan is in place (contact Sefton Carers Centre for details)
  • Get Tested if you are showing signs of symptoms at the Government website 

Unpaid carers will be allowed to visit family members and friends to provide care and support who live in another household. Sefton Carers Centre posted a letter to all registered carers in April 2020 as many carers were concerned that they may be asked to provide proof of their caring role if they are stopped by police.

This letter is still valid and can be used during these increased lockdown measures. The letter will not be openly available to download to counter any fraudulent use.

If you require a copy of this letter please contact Sefton Carers Centre Helpline on 0151 288 6086 or email and a letter confirming your status as a carer will be provided to you.

Living through these unprecedented times has made caring a lot more challenging, Sefton Carers Centre will continue to provide free support and services for carers whilst maintaining the Government’s advice to help control the spread of COVID-19.

The Carers Centre buildings are currently closed to the public, therefore, all contact with the Centre must be made via telephone on 0151 288 6060 or by email: More information is available by clicking on the Sefton Carers Centre website Sefton Carers Centre is a charity registration number 1050808.

For all up to date information and advice relating to Coronavirus please visit the Sefton Council Coronavirus webpage 

Personal Protection Equipment (PPE)

If you are an unpaid carer and provide personal care to someone outside of your household, you can now consider using PPE to protect you and the person you are caring for, and Sefton Council are now able to offer a ready-made pack of PPE that will be provided free of charge. This includes protective gloves, disposable face masks, aprons and eye protection. This resource will be available until June 2021.

Information on when to use PPE and using it correctly can be found in this Public Health England guide. 

To order your PPE from Sefton Council, please email and make sure you clearly mark your email as “Carers PPE”.  Once your request has been received you will be advised of a date and time when to collect your PPE from three available collection points. 

Please let us know if you are unable to collect your PPE as soon as possible.

PPE Collection Points

Bootle Town Hall

Oriel Road


L20 7A


Southport Town Hall

Lord Street

Southport PR8 1DA


Sefton Carers Centre

27-37 South Rd


Liverpool L22 5PE


For those Carers without access to email please call the Council's Contact Centre on 0345 140 0845 who will pass your details on to the Emergency PPE contact. 

Unpaid carers are now being invited to receive their first COVID-19 vaccination, providing they:

  • Are eligible for a carer’s allowance
  • Are identified as a primary carer by their GP
  • Are receiving support following a carer’s assessment by their local council or from a local carer’s organisation 
  • Are the sole or primary carer who provides close personal care or face to face support for an elderly or disabled person who is clinically vulnerable to COVID-19 

Carers will be contacted in phases, starting with those carers already known to health and social care services. Those who are identified as a primary carer on their GP’s register or eligible for a carer’s allowance will be invited first, followed by those who have had a statutory carer’s assessment by their local council or are receiving support from local carers organisation. 

All eligible unpaid carers will be contacted by the NHS when it’s their turn to receive the vaccine and will be given information about how they should book their appointment. This will either be at a vaccination site in their local community supported by their GP practice, or at a large vaccination centre. 

In some cases where caring responsibilities are shared, an additional person can be classed as a primary carer and receive a vaccination.

Every possible effort will be made to vaccinate eligible carers at the same time as the people they care for, such as when they accompany them for a vaccination. 

If you are an unpaid carer and you are unsure if you are eligible, contact Sefton Carers Centre and they will advise you if you are able to receive your COVID-19 vaccine.

Vaccines are the way out of this pandemic. By getting vaccinated unpaid carers can help protect themselves from becoming seriously ill from COVID-19, so they can continue to be there for their family, friends, and the people they care for.

For more information visit

Sefton Carers Centre - Important Information

Sefton Carers Centre have advised Young Carers are currently getting 1:1 support via Skype, text and phone and all parents have been contacted.

An interim policy of no home visits has been put into place and they must consult with a  line manager before attending external events, meetings or conferences.

No  youth group meetings will take place until further notice, and a communication has been sent to the parents of all Young Carers to keep them updated on the interim precautionary measures that may affect them.  

You are a carer if you provide regular and substantial unpaid help to someone who is frail or disabled, or mentally or physically ill, and who cannot manage without your support. You may not live in the same house, and you do not have to be related to the person you look after.

The Care Act 2014 sets out carers' legal rights to assessment and support. It came into force in April 2015

The Care Act gives local authorities a responsibility to assess a carer's need for support, where the carer appears to have such needs. This replaced the law which said the carer must be providing "a substantial amount of care on a regular basis" to qualify for an assessment. 

This means more carers are now able to have an assessment. The local authority will assess whether the carer has needs and what those needs may be. This assessment will consider the impact of caring on the carer.

Anyone wanting help, advice or assistance completing the Carer’s Assessment should contact Sefton Carers Centre on 0151 288 6060 or Sefton Pensioners Advocacy Centre on 01704 538411.

Sefton Carers Centre have produced an information booklet about services provided through the Centre.

Young Carers
Children and young people under the age of 18 who provide care to a family member who has a physical illness/disability, mental illness, sensory disability or problematic use of drugs or alcohol.

Young carers take on practical and/or emotional caring responsibilities that would normally be expected of an adult. They may be doing tasks like shopping, cooking or housework, or they may be feeding, toileting and bathing the person they care for. They may also be looking after siblings, giving medication, interpreting because of hearing, visual or speech impairment, or because English is not the first language.

They could also be providing emotional support for the person they care for, especially if the person has a mental health problem or substance addiction.

Young Carers can face multiple problems as a result of the impact of caring. They may experience social exclusion and bullying, problems in getting to school or getting there on time, homework and attainment difficulties, low self esteem and self-confidence, constant worry about the person they care for, as well as financial difficulties.

Last Updated on Monday, March 22, 2021

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