Community Support Provision information (including Domiciliary Care and Day Care)

Community Providers Consultation Meeting- Fee Proposals 2021/22

Update 28/4

We have written to Domiciliary Care, Supported Living, Extra Care and Community Support Providers to advise that unfortunately there will be a further delay to the fee setting timeline. We apologise for the further delay; however, this is due to the need to ensure that the decision-making process is conducted in accordance with the outcome of the impending Local Elections, which encompass Cabinet Member positions being determined at the Full Council AGM on 20th May 2021.  As a result, we envisage that fee decisions will be considered by the Cabinet Member soon after the 20th May 2021.

Letter to Community Providers - Important Update on Fee Setting (pdf 85KB)


Update 7/4

Following the end of the consultation period, in order to fully consider the responses received to the consultation, we have decided to extend the timeline for the fee decision making process. The letter to providers and the revised timeline was sent to Providers on the 7th April. 

2021.04.07 Letter To Community Services Providers Extension To Fee Decision Timeline (pdf 204KB)

 Update 18/3

Following the fee consultation meetings on the 10th March (Supported Living and Extra Care) and the 17th March (Domiciliary Care and Community Support) and consideration of the responses we have received to date, we have decided to extend the current consultation from midnight on the 21st March to midnight on the 4th April 2021.

The extension will enable more time for you to provide a response. A revised timeline is below.

Consultation Timeline (pdf 140KB)
Consultation Period Extension Letter (pdf 142KB)

We are planning to hold two focussed consultation meetings and providers will have received a Microsoft Teams invite for what we believe is the most relevant meeting for you to attend in relation to your specific service:

  • Extra Care/Supported Living Providers- 10th March 2021, 12 Noon to 1pm
  • Domiciliary Care/Community Support- 17th March 2021, 11am to 12 Noon

The main purpose of the consultation meeting is for you to share your views with us in relation to the current fee proposals for 2021/22 which is very important in relation to informing the final recommendations for decision to the Council.

If you have any questions about the consultation or the meetings, please email the lead contacts, as detailed below. 

You can read the full letter here

Fees consultation information for Supported Living and Extra Care

Supported Living Interim EIA - Updated

 Extra Care Interim EIA - Updated

Fee proposals presentation 


Fees consultation information for Domiciliary Care/Community Support

Community Support Interim EIA - Updated

Domiciliary Care Interim EIA - Updated 


Fees Proposal Presentation

Adult Social Care Fees Consultation 2021/22

Adult Social Care in Sefton launched a formal consultation with community providers in relation to the proposed fees and annual uplift for the 2021/22 financial year on the 18th of January 2021, the consultation was originally scheduled to close at midnight on the 21st of February 2021.

However, in consideration of the responses to date and to provide more time for providers to respond who haven’t done so already, we have decided to extend the consultation.

The consultation will now close at midnight on the 21st of March 2021. The revised timeline is on the webpage and providers have been sent a letter updating them on the consultation extension and the revised timeline.

We have communicated both in writing and through meetings with providers and will be holding further dedicated meetings with providers as part of the consultation process to discuss the initial fee proposal shared with providers which has taken into account the National Living wage and the Consumer Price Index rates/increases, 

We will continue through the consultation to provide a Question and Answer dialogue on our web page to ensure that we are both open and transparent in our consultation, which following its close will contribute to informing the final proposal which will be put forward to be considered by the Cabinet Member for Adult Social Care,

The Cabinet Member Report for decision is scheduled to be published in the week commencing the 5th of April with the decision recorded on the 15th of April 2021,

The Fees would then be published on the 23rd of April 2021,

If, as a provider, you have questions or comments to make about the consultation process or in relation to the proposed fee increase please do so by emailing

Or by post to Deborah Butcher, Executive Director of Adult Social Care and Health at Bootle Town Hall, Oriel Road, Bootle, Liverpool L20 7AE,

We very much welcome your questions and responses and will continue to update you throughout the consultation.

Day Opportunities

Please note that work with Day Care providers in relation to costs will be undertaken separately and will commence shortly.

PPE Guidance 

Public Health England have produced the following guidance on the use of personal protective equipment (PPE) for care workers delivering homecare (domiciliary care) during sustained COVID-19 transmission in the UK. It explains how PPE guidance applies to the homecare (domiciliary care) setting. 

PPE Guidance for Domicillary Care (pdf 293KB)


From the 7th June, the DHSC expanded the eligibility of whole care home testing (asymptomatic staff and all residents) to include specialist adult care homes for adults with learning disabilities or mental health issues, physical disabilities, acquired brain injuries and other categories for adults aged under 65 years. 

Employer Referral Portal User Guide (pdf 910KB)
Testing Expansion Factsheet (pdf 163KB)

Care and Support Provider Updates 

Below you will find the latest web versions of updates for care and support providers in Sefton, which have been shared with them directly. If you would like copies of these or past updates, please contact Jayne Vincent, Consultation and Engagement Lead by email 

Care Home Grants Programme 2021

Dear Provider

With reference to our recently launched Care Home Grants Programme 2021, please be aware of the following information.

The Council is required to comply with State Aid law in relation to any grants provided under this scheme.

In simple terms, State Aid can occur where state resources are used to give financial advantages to businesses in a way that could distort competition.

There are however certain limited exceptions, including the ‘De Minimis’ regulation. This regulation allows small amounts of aid – less than 200,000 Euros over 3 rolling years – to be given to an undertaking for a wide range of purposes.

A letter to all providers will be circulated the week beginning 4th January which will require you confirm that you have not already received ‘De Minimis aid’ that exceeds the stated 200,000 Euros maximum amount in the last 3 years.

This letter will be in line with the format set out at page 75 of the State Aid manual produced by the ‘Department for Business, Innovation and Skill’s, a copy of which can be found at the Government website 

You will be required to return your declaration along with your completed application by email to Diane Clayton and Ben Malone 

(Please note some of you may have done something similar regarding Infection Control Fund applications so may already be aware of this but because this funding was COVID related the minimum amount was higher at 800,000 euros).


Community Support Training Programme

We want to support you in whatever way we can during this COVID-19 crisis period and one of the ways was to develop this document to highlight key areas where there are free education and supporting resources available for you and your staff not only on a national level but what’s available locally here in Sefton.

The resources contained within this document are also available online and can be accessed via Sefton Council’s Learner Management System.  Further information explaining how to access the online version can be found on page 12 of this document. 

This document and the electronic version will be regularly reviewed to include updates as we receive them however if you have any suggestions as to what else needs to be included please let us know by emailing Louise Kearney, Learning and Development Officer at

Community Support Training Programme (pdf 866KB)

Education and Support Resource for Direct Payment Recipients and their Personal Assistants.

We want to support you and your PA’s during this COVID-19 crisis and have developed an Education and Support Resource to highlight the key areas where there are free national and local education and support resources for you.  These will be updated regularly.  If you feel that there is something that should be included, please contact

Direct Payments Programme (pdf 394KB)

Skills for Care COVID-19 Essential Training

The impact of COVID-19 has created an extremely challenging time for the social care workforce. Skills for Care have identified training that remains a priority during this period to ensure there is a skilled and competent workforce.  The training is on:

  • Care Certificate
  • Assisting and moving people
  • Health and safety awareness
  • Fire safety
  • Basic life support and first aid
  • Infection prevention and control
  • Food safety
  • Medication management
  • Safeguarding adults

Further information can be found here

Free Course

The following course is now available in Sefton Council’s Learner Management System (MeLearning) for you to access free of charge:

If you haven’t registered with Sefton Corporate Learning Centre before, please click the “Self-Register” button, located at the bottom left hand of the page. 

For existing users, you will be asked to log in using your username and password.  If you have forgotten your password please click the “forgot your password” button and you will receive an email prompting you to change your password. 

If you can’t remember your username and/or password, please contact Sefton Corporate Learning Centre on 0151 934 2872 or email   

Medical Equipment

Two additional sites for collecting community medical equipment from Tuesday 21 April.

From Tuesday 21st April 2020, there are two additional Sefton sites where referrers and family members can pick up community medical equipment that has been ordered for people being discharged from hospital.

This is in response to Hospital Discharge Guidance from the Government on COVID 19.

These new satellite sites, at Hugh Baird College in Bootle and the Community Equipment Shop Unit in Southport, will be in addition to the existing access points at Southport and Formby and Aintree Hospitals.

From Tuesday, minor aids such as walking frames and small items that do not have to be installed and fitted, can be picked up, from:

  • Reception at Hugh Baird College Balliol Road site L20 7EW between 11am and 2 pm, Monday to Friday.

  • The Community Equipment Shop, Unit 1, Cambridge Arcade, Southport PR9 1DA (next door to Southport Town Hall) between 11 am and 3pm, Monday to Friday .

Care professionals and Sefton residents needing to access items needed for people who are being discharged from hospital, and who need ongoing support, can access community equipment at the point of hospital discharge at Aintree Hospital and at Southport and Formby Hospitals. Additionally, they can go directly to the Community Equipment Stores, 2c Bechers Drive, Aintree Racecourse Retail and Business Park, Ormskirk Road, L9 5AY.

If they are registered service users:

  • District Nurses
  • Hospital Discharge Planners
  • Occupational Therapy teams (LA and Health) & HSC Children’s Physio Therapists
  • Physio Assistants
  • Respiratory nurses

can order equipment via the ELMS, the Equipment Loans Management System.

There is guidance on how equipment can be ordered and accessed on the ELMS home page and the location for the collection of equipment can be selected at time of placing orders.  Directions for each location are also be available from the ELMS ordering system.

Visit the ELMS website.

If equipment is being collected from the Community Equipment Stores it will be available to collect on the same day as placing the order.  If equipment is being collected from the two satellite locations it will be ready for collection the next day from 11am.

Anyone with further enquires or requiring assistance should please contact the Community Equipment Stores directly on 0151 288 6208.


Telecare equipment

Telecare is a service that provides care and reassurance to the elderly and vulnerable, allowing them to live independently in their own home for longer. Sefton Arc’s technology can provide wireless motion sensors, personal alarm pendants and movement monitoring sensors – ensuring safety in the home, medical dispensers (with consent of pharmacist), and bed and chair occupancy sensors.

Telecare equipment can also detect environmental changes such as floor, fire or carbon monoxide. Sensors will automatically raise an alarm at our monitoring centre where our trained personnel will determine the appropriate course of action.

Telecare Equipment is accessed via referral to Sefton Arc Telecare Team, using LAS referral process or self-referral.

Sefton Arc Trusted Assessors will contact the client and their families to discuss appropriate equipment options and equipment is then ordered.

Falls Pendants and Arc Angels can be arranged within 24 hours of ordering.

Other items of equipment can take between 3 and -7 working days depending upon supplier availability, from the day the order is submitted.

People can email Telecare Services at or call them on 0800 622 6107. The contact address is 209 Linacre Lane, Bootle, Merseyside L20 6AD.

Last Updated on Wednesday, April 28, 2021

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