Sefton Careline – Helping You Live Safely and Independently at Home
Peace of mind at the press of a button.
Sefton Careline is a personal alarm and telecare service designed to help elderly and vulnerable residents live safely and confidently in their own homes.
Delivered by Sefton Council through our award-winning Alarm Receiving Centre – SeftonArc, we offer 24/7 support, 365 days a year.
What do we offer?
With just the touch of a button, you or your loved one can get help when it's needed most. Our technology-enabled care service provides:
- Personal Alarm Pendants – worn on the wrist or neck for quick, easy alerts
- Lifeline Alarm Units – installed in your home for fast connection to our support team
- Fall Detectors – trigger an alert automatically if a fall occurs
- Motion & Movement Sensors – track activity to spot potential issues
- Smoke, Carbon Monoxide & Flood Detectors – to keep your home safe
- GPS Trackers – for peace of mind outside the home
- Lone Worker Devices – supporting those who work alone
- Key Safe Installations – secure emergency access for responders
If an alert is triggered, it goes straight to our monitoring centre, where trained professionals will decide the best course of action.
Charges and Installation
We offer free installation of your Careline equipment.
Monitoring Charges:
- £21.70/month (via Direct Debit) – for a standard pendant and lifeline (home only).
- £22.90/month (via Direct Debit) – for a falls pendant or GPS tracking device (can be used outdoors).
We also offer a wide range of additional assistive technology, including:
- Bed and chair sensors
- Epilepsy (Epi) sensors
- Door sensors
- Smoke alarms
These are available to purchase separately at cost price from our trusted suppliers.
Who is it for? 
- Vulnerable Older adults
- People with physical or learning disabilities
- Individuals with long-term health needs
- Anyone wanting extra safety at home
Want to know more?
We’re happy to talk through your needs and recommend the right solution. We also have a Trusted Assessor who can visit your home and recommend the best solution for your needs.
To find out more please:
Email: lifeline.service@sefton.gov.uk
Phone: 0151 934 3785 between 8am and 5pm Monday to Thursday and 8am to 4pm Friday