To reach our Contact Centre, please call us on 0345 140 0845, or complete the online contact form or make an enquiry by email.
We also respond to queries on social media.
Opening Hours
Monday to Thursday – 9am to 5.30pm
Fridays – 9am to 5pm
During the hours of 8am to 9am, we have limited staff available to handle telephone calls so we will only be able to accept telephone calls for Adult Social Care and urgent enquiries for our Highways department. For all other telephone enquiries, please use our online services
If your call is an out of hours emergency contact Sefton Arc security 0151 922 6107.
Please note, this only applies Monday to Thursday after 5:30pm and Friday after 5pm.
Customer Service Delays
We are currently experiencing a high volume of calls to our Contact Centre and requests to our Council Tax Teams - mainly due to the cost- of- living crisis.
Both teams are currently prioritising supporting the most vulnerable, and those in need of help and support from our Emergency Limited Assistance Scheme (ELAS).
We appreciate that the current response times will be frustrating for people trying to contact the Council, therefore we would encourage people to use online processes wherever possible.