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Priority Services Register

People in vulnerable situations are able to get free support and extra help through the Priority Services Register.

Range of help

Being on your energy supplier’s Priority Services Register can provide a range of help including:

  • advanced notice of scheduled power cuts whenever possible;
  • priority support in an emergency and when you are calling your network operator;
  • help reconnecting your gas supply if you need it.


You can be eligible for the Priority Services Register if you:

  • have reached your state pension age;
  • are disabled or have a long-term medical condition;
  • are recovering from an injury;
  • have a hearing or sight condition;
  • have a mental health condition;
  • are pregnant or have young children;
  • have extra communication needs (such as if you don’t speak or read English well);
  • need to use medical equipment that requires a power supply;
  • have poor or no sense of smell;
  • would struggle to answer the door or get help in an emergency.

You might still be able to register for other reasons if your situation isn’t listed. For example, if you need short-term support after a stay in hospital.

Find out more about the Priority Services Register here.

Last Updated on Thursday, March 9, 2023

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