Contact the council

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Merseynow Borough 4 Everyone
Alternatively, you can:

Call 0345 140 0845 (Monday to Friday, 8am to 6pm, closed weekends and Bank Holidays)
Visit Bootle One Stop Shop, 324 Stanley Road, Bootle, L20 3ET (Monday to Friday, 9am to 5pm)
Visit Southport One Stop Shop, Cambridge Arcade, Southport (Monday to Friday, 9am to 5pm)
Use our online contact form (this will be forwarded to the appropriate officer or department for a response which may take a few days).
Contact your local Councillor
Provide feedback or make a complaint online
Write to us at Bootle or Southport Town Hall

Chief Executive Margaret Carney	Margaret.Carney@sefton.gov.uk
Executive Director Sarah Kemp	Sarah.Kemp@sefton.gov.uk
Executive Director Andrea Watts	Andrea.Watts@sefton.gov.uk
Executive Director Stephen Watson	Stephen.Watson@sefton.gov.uk
Director of Social Care & Health Dwayne Johnson	Dwayne.Johnson@sefton.gov.uk
Head of Corporate Resources Stephan Van Arendsen	Stephan.VanArendsen@sefton.gov.uk
Head of Strategic Support Jan McMahon	Jan.McMahon@sefton.gov.uk
Head of Highways & Public Protection Peter Moore	Peter.Moore@sefton.gov.uk
Head of Communities	Vacant
Head of Education Excellence Mike McSorley	Mike.McSorley@sefton.gov.uk
Head of Locality Services Andrew Walker	Andrew.Walker@sefton.gov.uk
Chief Officer Personnel Mark Dale	Mark.Dale@sefton.gov.uk
Director of Public Health Matt Ashton	Matthew.Ashton@sefton.gov.uk
Head of Children's Social Care Vicky Buchanan	Vicky.Buchanan@sefton.gov.uk
Head of Adult Social Care Deborah Butcher	Deborah.Butcher@sefton.gov.uk
Head of Commercial Development Christian Rogers	Christian.Rogers@sefton.gov.uk
Head of Economic Growth & Housing Stuart Barnes (interim)	Stuart.Barnes@sefton.gov.uk

Our One Stop Shops have:

self-service computers to access information or to book a council service
hearing loops
private meeting rooms to speak to us in confidence
easy wheelchair access
translation services
disabled person’s toilet facility available at Southport One Stop Shop (radar key access only)
television screens showing customer service information and performance details
two disabled parking bays (access via Ash Street) available at Bootle One Stop Shop only.

Downloads

Service Standards	(pdf 354KB)
Customer Service Performance	(pdf 656KB)
Customer Services Privacy Notice	(pdf 123KB)