Contact the council

Contacting the Council during Covid-19: important information

Due to the Covid-19 pandemic, you will face significant delays when calling the Contact Centre. Please check this page to help you find the information you need during Covid-19.

Covid-19: important information 

The One Stop Shop in Bootle remains open for taxi renewals by appointment only. 

The One Stop Shop in Southport is closed. 

We are also experiencing an extremely high volume of calls to  our Contact Centre during Covid-19, if you call, you may face long delays. There are alternative ways for you to  get information during these difficult and challenging times:

  • Stay up to date with changes to council services at our Community updates webpage
  • Volunteer to help vulnerable residents in Sefton here
  • Access a range of Council service online 

Need to get in touch? Why not try these options first...

Still not found what you were looking for? Try searching our online services

 Alternatively, you can:

Virtual Contact Centre

Our incredibly hard working colleagues in the Contact Centre have now moved to a Virtual Contact Centre model, allowing them to work safely and efficiently from their homes during the COVID-19 situation.

The new system has now been successfully implemented and our staff are working hard to answer your queries as efficiently as possible.

The team will continue to concentrate its focus on the more vulnerable members of our community.

Currently we are unable to process payments for some council services. Where possible if you do wish to pay for a service, your call will be transferred to the automated payment line.

Media Enquiries 

Journalists and members of the media can contact Sefton Council’s Communications Team by email [email protected] (not monitored 24-hours)

This email / contact details should only be used for marketing/communications enquiries, we are unable to answer enquiries on any other service. All other enquiries should be directed to [email protected]

All media enquiries, including those for Cabinet Members, must be put to the council’s communications team who will facilitate a response, where appropriate, from the Cabinet Member.

Content on MySefton is available for use by journalists and other media.

Videos can be downloaded from Sefton Council’s YouTube channel

If you require files to be transferred to you in any other way, contact the council’s communications team.


Senior Leadership Team


Dwayne Johnson- Chief Executive

[email protected]


Andrea Watts- Executive Director - People

[email protected]


Stephen Watson- Executive Director

[email protected]


Stephan Van Arendsen- Executive Director of Corporate Resources and Customer Services

[email protected]


Deborah Butcher- Executive Director of Adult Social Care and Health

[email protected]


Vicky Buchanan- Executive Director of Children’s Social Care and Education

[email protected]


Tanya Wilcock- Head of Communities

[email protected]


Stuart Barnes- Head of Economic Growth and Housing

[email protected]


Peter Moore- Head of Highways and Public Protection

[email protected]


Jan McMahon- Head of Strategic Support

[email protected]


Laura Knights- Head of Children’s Social Care

[email protected]


Christian Rogers- Head of Commercial Development

[email protected]


Margaret Jones- Interim Director of Public Health / Head of Health & Wellbeing

[email protected]


Tricia Davies- Interim Head of Education

[email protected]


Head of Localities- Andrew Walker 

[email protected]


Interim Head of Adult Social Care- Alisa Nile

[email protected]


Customer Services Defra Initiative Privacy Notice Final (pdf 72KB)
Customer Services Privacy Notice (pdf 496KB)

Last Updated on Tuesday, January 12, 2021

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