Covid-19: important information
Our One Stop shops are closed during the Covid-19 pandemic, however we are currently reviewing all operating arrangements in line with Government guidance, including a risk assessment, before a decision is made for the date of reopening.
We are also experiencing an extremely high volume of calls to our Contact Centre during Covid-19, if you call, you may face long delays. There are alternative ways for you to get information during these difficult and challenging times:
- Stay up to date with changes to council services at our Community updates webpage;
- Volunteer to help vulnerable residents in Sefton here
- Access a range of Council service online
Need to get in touch? Why not try these options first...
Still not found what you were looking for? Try searching our online services
Alternatively, you can:
Virtual Contact Centre
Our incredibly hard working colleagues in the Contact Centre have now moved to a Virtual Contact Centre model, allowing them to work safely and efficiently from their homes during the COVID-19 situation.
The new system has now been successfully implemented and our staff are working hard to answer your queries as efficiently as possible.
The team will continue to concentrate its focus on the more vulnerable members of our community.
Currently we are unable to process payments for some council services. Where possible if you do wish to pay for a service, your call will be transferred to the automated payment line.
Journalists and members of the media can contact Sefton Council’s Communications Team by email firstname.lastname@example.org (not monitored 24-hours)
This email / contact details should only be used for marketing/communications enquiries, we are unable to answer enquiries on any other service. All other enquiries should be directed to email@example.com
All media enquiries, including those for Cabinet Members, must be put to the council’s communications team who will facilitate a response, where appropriate, from the Cabinet Member.
Content on MySefton is available for use by journalists and other media.
Videos can be downloaded from Sefton Council’s YouTube channel
If you require files to be transferred to you in any other way, contact the council’s communications team.
Our One Stop Shops have:
- self-service computers to access information or to book a council service
- hearing loops
- private meeting rooms to speak to us in confidence
- easy wheelchair access
- translation services
- disabled person’s toilet facility available at Southport One Stop Shop (radar key access only)
- television screens showing customer service information and performance details
- two disabled parking bays (access via Ash Street) available at Bootle One Stop Shop only.