What do you think about the pharmacies you use in Sefton? Are there enough? Are they in the right places, and open at convenient times?
Please let us know your opinions on community pharmacy services by completing this survey.
The provisional closing date for the survey is Monday 2nd December.
UPDATE - CLOSING DATE EXTENDED TO 18TH DECEMBER 2024.
Completing the survey is voluntary, but we would like to hear from anyone who lives in Sefton and who uses high street pharmacies and chemists.
It is very important to understand the experiences of people who might find it harder to go to a pharmacy or get the help they need. For example, someone who has
- A physical or learning disability.
- Little money.
- English as a second language.
- A hearing or sight impairment or other communication differences.
- A temporary address or is homeless.
- Other big difficulties in their life, e.g. problems with alcohol or drugs, experience of abuse or neglect, or who feels isolated.
It is also valuable to hear from people who are likely to use pharmacy services a lot. For example,
- Those with a serious physical or mental health condition.
There are lots of options to have your say.
Extended online survey
The full-length survey is hosted by Liverpool City Council for all the local authorities in Cheshire and Merseyside. Click the link here or use the QR code below to open the full-length survey.
Extended survey accessible pdf and screen reader friendly formats
Pharmacy Services - Have your say
Screen reader friendly formats
You can download the extended, full-length survey in either format and complete it electronically or by hand.
To return the survey electronically, please email to public.health@sefton.gov.uk
To return a paper copy, you can send it by post or drop it off to the address below or hand it in at your local library clearly marked ‘Pharmacy survey return’.
Return address: Pharmacy survey return, Public Health, Sefton Council, Magdalen House, Bootle, L20 3NJ
A shorter and simpler version of the survey is available online by clicking the link below, or QR code.
Easy read survey accessible pdf and screen reader friendly formats
You can download the quick and easy version of the survey in either format and complete it electronically or by hand.
Return address: Pharmacy survey return, Public Health, Sefton Council, Magdalen House, Bootle, L20 3NJ
Find out about a different format and other language versions
Click on the RECITE link at the bottom of this survey home page to use foreign language and other accessibility tools.
Please get in touch with the public health team at Sefton Council to ask about a different format, for example, large print. Braille, British Sign Language
Email: public.health@sefton.gov.uk
Phone: 0345 140 0845
This survey usually takes place once every three years. Information from all the answers people give are included in a big report called the Pharmaceutical Needs Assessment
are included in a big report called the Pharmaceutical Needs Assessment (PNA for short). The current PNA is available here.
The survey results will be studied along with other kinds of information to decide whether there are any areas in Sefton that need more or different community pharmacy services. For example, the PNA report helps businesses decide if they should apply to open a new pharmacy in Sefton.
No. It is your choice whether you answer some, all, or none of the questions. If you are unsure about doing the survey talking to someone you trust may help you decide.
No. The survey does not ask your name. This means any information you put in the survey cannot be linked to you, i.e. the survey is anonymous.
Only a few people involved in writing the report will be able to look at the survey responses.
Information collected from this survey, whether online or on paper will be kept safe and secure on Liverpool and Sefton Councils’ computer network or at the Magdalen House council building in Bootle. The information will only be kept for as long as it is needed to write the reports. It will be deleted or disposed of confidentially no later than nine months after the final PNA report is published.
Click here for the Sefton Council privacy notice for this survey.
An early summary of the findings will be reported at the Sefton consultation and engagement panel in the new year and publicised here on the Council website.
A summary of the results and main points from this survey will also be included in the main PNA report, which will be published online on the Sefton Council website in October 2025.
This survey is not the right way to raise a complaint about a particular pharmacy or about something that happened to you at a pharmacy. You should begin by explaining to the person in charge at the pharmacy what happened and why you are dissatisfied.
If you feel that you could not resolve your issues with the pharmacy directly then please contact NHS England feedback and complaints or phone 0300 311 22 33 for further options.