Benefit and Council Tax Fraud

Fraud Week ImageFraud is often seen as a cold crime against organisations, however there are real people who suffer due to the actions of fraudsters.

Council Tax Fraud

What is Council Tax fraud?

Council Tax fraud can occur where a taxpayer:

  • falsely claims a discount or exemption to which they are not entitled to; or
  • fails to notify the local authority promptly when their circumstances change.

This may include:

  • claiming a discount for being the only adult resident, when there are actually other adults resident (who are not disregarded for Council Tax purposes);
  • living in a property while claiming an exemption for it being empty;
  • falsely claiming a student reduction or exemption;
  • falsely claiming support under the Council Tax Reduction scheme, which may include failing to declare:
    • income from earnings or other benefits;
    • a partner or another adult is living in the property; or
    • money held in bank accounts, savings and investments.

What are the costs due to Council Tax fraud?

Nationally it is estimated that between 4% and 5% of claims for discounts and exemptions are fraudulent with an annual loss of over £133 million.

How does this impact on you?

Every penny that is defrauded from the local authority (and the taxpayer), reduces the level of available funds that the Council can provide for services to the local community.
The Council takes all reports/allegations of Council Tax Fraud seriously. Upon investigation, if someone is found to have committed Council Tax fraud they may be prosecuted and may be required to pay back any fraudulent awards they have received.

Report your suspicions

Call: 0151 934 4312

Housing Benefit Fraud

The Department for Work and Pensions is responsible for investigating all Benefit Fraud in Sefton. This includes:

  • Income Support
  • Job Seekers Allowance
  • Disability Benefits
  • Housing Benefit

National Benefit Fraud Hotline

Telephone: 0800 854 440

Welsh language: 0800 678 3722

Textphone: 0800 328 0512

Opening times

Monday to Friday, 8am to 6pm

By Post: National Benefit Fraud Hotline, Mail Handling Site A, Wolverhampton, WV98 2BP

You can report any other suspected fraudulent activity to Sefton Council as above. 

Stop Fraud

What happens next?

Sefton Council will treat your report with confidentiality and we will investigate it using the most appropriate methods. We will not be able to provide you with the details but rest assure we will take the action necessary to deal with the issue. 

For any further information please go to the Action Fraud website. 

Protect Against Fraud

It is important that we all look to protect ourselves against any fraudsters who take advantage of the convenience of buying online. There are lots of tips and advice on how to stay safe and avoid scams including:

  • watch out for fake delivery emails. With so many packages being delivered, scammers may send out bogus links in emails seeming to be from legitimate delivery companies. Always track your packages through the company's website.
  • be alert to e-voucher scams. These will often contain a link to a fake site that will ask you for your details. Look out for poor grammar and misspelt addresses, and if in doubt, contact the shop itself. 

Take a look at for further details. 


Last Updated on Thursday, February 29, 2024

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