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Welfare Hub

Learner support 

If you have additional support needs, our friendly and experienced tutors will work with you to ensure you have the best chance to achieve your learning goals. We can offer additional support with maths, English and ICT. We can also make reasonable adjustments to support learners with visual and hearing impairments, dyslexia, and physical support needs.

Me Learning 

We are now operating an online booking system,-“Me Learning”. As a learner, you will be able to access our website, browse courses and find out what you will learn on each course. This will allow you to make an informed decision before self-enrolling with us.

We have put together “how to” guides to support you with navigating through the platform:

Registering with Me Learning 

Booking onto a course 


Safeguarding and Prevent definitions



Safeguarding refers to the proactive measures and policies put in place to protect individuals, especially vulnerable population such as children or adults at risk from abuse, harm, neglect, or exploitation. It involves creating a safe environment, implementing procedures to prevent and respond to potential risks, and promoting the well-being of those in need of protection.



Prevent is a strategy designed to counteract radicalisation and extremism. The Prevent Strategy aims to identify and address factors that might make individuals susceptible to extremist ideologies, with the goal of stopping them from becoming involved in terrorism or supporting extremism.


For concerns regarding Safeguarding, contact the Designated Safeguarding Officer, Angela Range. or 0151 934 4546


Code of conduct

Below, we outline the behaviour and attitude expected from our learners to ensure a safe environment and success on the course. We ask you to:

■ aim to attend every class and be willing to join in. If you cannot attend, please notify the centre or your tutor in advance

■ attend every session on time

■ complete all work set by tutors and submit by the agreed deadline

■ ensure all the work you submit for assessment is your own work

■ value the rights of all those you encounter during your learning experience

■ adhere to any ground rules that are agreed within the classroom

■ comply with the Acceptable IT policy which you can access on our website

■ inform us of any medical conditions which may affect your attendance, learning or that you feel we should be made aware of

■ seek help if you need it and tell us if you have a disability or learning difficulty

■ complete our learner surveys to help us to improve our service

■ follow all safety rules and help to make your place of learning a safer place by reporting any incidents or concerns

■ restrict the use of mobile phones to emergency usage in class unless instructed by your tutor

Your Entitlement as a Learner:

As the provider of your course, we seek to ensure that:

■ we provide a safe, accessible, and pleasant learning environment

■ you have the opportunity to tell us your views about your learning experience

■ progression opportunities are available, internally whenever possible, and that they are explained simply.

■ you are treated with respect by all staff and fellow learners

SCLS managers will visit your classes from time to time and will seek your opinion through learner surveys.

View our policies 


Welfare updates

Look after your health, comfort, and happiness with help from SCLS. Take a look at our monthly welfare updates below containing information on how to care for your own wellbeing. 

Greener, Leaner, Cleaner monthly update (June 24)


Quiet zone

We want to help you escape the hustle and bustle of life and routines. Relax and unwind in our designated Quiet Zone. Located at the far end of our Main Hall you can enjoy the calm whilst browsing our book collection or why not indulge in a board game with other service users.


Useful contacts

We work closely with various organisations and services throughout the Liverpool City Region. If you or someone you know are in need of any support, take a look at our referral contacts document.


Last Updated on Tuesday, July 2, 2024

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